OANDA frequently asked questions

OANDA Asia Pacific asks applicants for proof of identity and proof of address. Accepted address documents include a utility bill, bank statement or credit-card bill issued in your name, showing your current residential address and dated within the last six months.

Once a complete live-account application has been submitted, OANDA Asia Pacific says the review typically takes 1–2 business days. If more information is needed, OANDA will contact you by email and the application will remain awaiting approval.

Residents of Singapore may apply for an account with OANDA Asia Pacific Pte Ltd. The OANDA entity you contract with is determined by your country of residence and the applicable regulatory requirements.

Yes. OANDA offers demo access with virtual funds so you can learn platform functions and test orders before using a live account. Demo and live accounts are separate environments and may not have identical product conditions.

You can apply for an individual, joint or corporate account as a retail or accredited investor. Qualifying accounts can also be upgraded to Premium or Premium Plus status.

Standard OANDA Asia Pacific accounts currently have no general minimum deposit requirement. Premium status has separate deposit or trading-volume criteria, and your account may also have a deposit limit based on the financial information held by OANDA.

Current Singapore funding options include PayNow / QR Pay, FAST, DBS Bill Pay and bank transfer. The methods shown to you depend on the account and currency selected in the HUB or OANDA mobile app.

No. OANDA Asia Pacific does not accept third-party payments. The name on the originating bank account must match the name registered on your OANDA account, and OANDA does not accept deposits directly from another broker account.

PayNow / QR Pay, FAST and DBS Bill Pay normally show an average processing time of 1–2 business days. Local bank transfers typically take 1–3 business days, although your bank and public holidays can add time.

The current Singapore deposit methods do not list a general minimum amount, but your OANDA account can have a deposit limit and remaining deposit allowance based on the financial information recorded for your profile.

You can submit a withdrawal from the HUB under Manage funds > Withdraw or through OANDA Mobile. Funds generally need to be returned to a bank account in the same name as the OANDA account and in the same currency as the original deposit.

Singapore bank-transfer withdrawals typically take 1–2 business days, while internet-banking transfers may take 2–3 business days, plus any additional bank processing time. OANDA currently does not charge a bank-transfer withdrawal fee, although your bank may.

Depending on the product and pricing model, trading costs can include the bid-ask spread, commission and overnight financing. Other product-specific charges may also apply, so the current account and instrument details should be checked before trading.

With spread-only pricing, OANDA's commission is included in the spread. Core pricing uses a reduced spread plus a volume-based commission; major FX core spreads currently start from 0.0 pips.

Margin is the collateral required to maintain a leveraged position. OANDA Asia Pacific margin rates depend on the asset class and client category; current maximum leverage is up to 20:1 for retail clients and up to 50:1 for accredited investors on eligible products.

You must maintain enough funds to meet the applicable margin requirement. If account equity falls below the required level, OANDA may automatically close positions. The exact calculation differs between account structures such as v20 / MT4-v20 and OANDA One.

Positions held across the daily financing cut-off can incur a financing charge or credit. The method differs by asset class, and financing rates can change daily. FX positions commonly account for weekend financing through a multi-day adjustment during the week.

OANDA Asia Pacific offers CFDs across forex, indices, precious metals, commodities, bonds, international shares and cryptocurrencies. Product availability differs by sub-account and platform. Learn more: Forex, Crypto.

Most FX CFDs are open from Sunday 17:05 to Friday 16:59 New York time, with a six-minute daily break from 16:59 to 17:05. TRY pairs and some NZD products have additional or different trading-hour rules.

OANDA offers major, minor and other global FX pairs. The exact instrument list and margin requirements depend on the account and platform, so the trading terminal is the current source for what your sub-account can trade.

One standard FX lot represents 100,000 units of the base currency. OANDA's native platform can support unit-based sizing, while MT4 and MT5 use lots and typically start at 0.01 lot for FX CFDs.

Pip value depends on the currency pair, trade size and account currency. For a USD-denominated account, 0.1 lot of EUR/USD is approximately US$1 per pip. See more examples on the Forex trading page.

OANDA Asia Pacific currently offers four USD-denominated crypto CFDs: Bitcoin, Bitcoin Cash, Ether and Litecoin. Crypto CFD trading does not give you ownership of the underlying cryptocurrency.

No wallet or private keys are required because OANDA crypto CFDs do not deliver the underlying coins. You can open both long and short positions, and fractional positions are available from 0.01 units.

Not currently. OANDA Asia Pacific's Bitcoin, Bitcoin Cash, Ether and Litecoin CFDs trade 24/5 from Sunday to Friday, with a short daily market break. The underlying crypto market can continue moving while OANDA is closed.

OANDA Asia Pacific currently lists 2:1 maximum leverage for retail clients on its four crypto CFDs. Standard stop-loss orders are available, but crypto CFDs do not support GSLOs and a standard stop does not reduce their margin requirement. Learn more on the Crypto page.

Use the download page for OANDA MT5 on Windows, iPhone, Android and WebTrader, with information about using the MetaQuotes Mac application. OANDA Asia Pacific notes that the Mac application is not officially supported by OANDA.

OANDA Asia Pacific currently supports OANDA Mobile, OANDA Web, TradingView, MetaTrader 4 and MetaTrader 5. Products, order types and tools are not identical across every platform or sub-account.

The same OANDA profile can be used across several platforms, but the products available depend on the sub-account. v20 / MT4-v20 and OANDA One / MT5 do not have an identical instrument set or feature set.

Search for OANDA and select OANDA Asia Pacific Pte. Ltd., then enter the MT5 login ID, password and server assigned to your account. If 2FA has been set up, you will also need the current one-time password.

Server-side positions, pending orders and balances can be viewed from supported applications for the same trading account. Platform-specific functions such as EAs, custom indicators, trailing stops or alerts may behave differently or be desktop-only.

Yes. MT5 desktop supports Expert Advisors written in MQL5, custom indicators and the Strategy Tester. WebTrader and mobile apps do not run desktop EAs, so automated strategies need the relevant desktop or hosted environment to remain active.

Yes. Since 12 September 2025, 2FA has been a mandatory regulatory requirement for OANDA Asia Pacific clients. It applies to account access through the HUB, OANDA platforms, TradingView and MetaTrader and cannot be disabled once enabled under the current rule.

Use the password-reset process from the OANDA login flow and complete the verification through your registered contact details. Never share your password or one-time authentication codes with another person.

Yes. OANDA Asia Pacific provides profile-management options through the HUB for changing email or phone details. Additional identity or security verification may be required before a change is accepted.

OANDA Asia Pacific states that client money is held in trust accounts with licensed banks in Singapore and kept separate from OANDA's operating funds. Its current help centre identifies Standard Chartered Bank and DBS Bank as the banks holding client deposits in trust.

If you no longer have access to the phone used for 2FA, contact OANDA customer support for account-access assistance. If you notice suspicious activity, secure your credentials, review recent trades and funding records and contact support promptly.

Current support channels include web chat, WhatsApp, Facebook Messenger, SMS and email. Support is generally available from Monday 4:00 a.m. SGT to Saturday 6:00 a.m. SGT, with a possible one-hour daylight-saving shift. The support email is [email protected].